In the past year, our transit authority has, with wisdom both infinite and unknowable, deigned to replace the buses on less trafficked routes with community shuttles (such as on the C24 route). While in principle this seems sound, I have discovered from riding one route, that these things are death traps.
Each community shuttle appears solid on the outside when standing still, but in motion the entire vehicle shakes and rattles. The walls are thin and (from what I can see) made primarily from one piece of too-thin-for-comfort plastic. Sound vibrates through its frame, amplifying and carrying into every passenger’s ears. The seats are comfortable enough, but when a person who is larger (in any area of the body, be shoulders or gut) than the planned ‘average’ is seated next to any other person, the ride becomes an exercise in serious discomfort. The walkway between the seats is exceedingly thin and awkward, even when clear of standees. The wheelchair device in the back is rarely if ever secured properly, and clatters about throughout the ride. When it is used for it’s intended purpose, the hydraulics are slow at best, slug-like at worst, taking up to 5 minutes to load a wheel chaired passenger aboard and get going once more. Worst of all is its schedule. The posted times are a joke, the shuttle (the C24 route at any rate) is anywhere from 1 to 15 minutes late, and as it only runs every 30 minutes, can cause incredible delays for the unfortunate patron of Translink who happens to live in a serviced area.
In short, these community shuttles DON’T WORK WELL ENOUGH. I understand that Translink merely wishes to save money by not devoting an entire bus (and a driver who has a class of license 1 higher than the shuttle drivers) to a route that is not heavily trafficked, but when these attempts to cut costs end up making almost every ride (or attempted ride, as one may almost never catch one) an experience to remember (poorly). For a solution, I offer: a) Revising the schedules and better ensuring their drivers make their stops ON TIME; b) Replacing the inadequate shuttles currently driving the route with something steadier and quieter for the rider; c) Returning those routes to regular buses. To quote one of my favourite high school teachers, this current system is “No workie”.